[dawnerd]

I still use it but their support gets super defensive if you have any criticism about it. Their "new" 1pass X still sucks and recently has been going backwards in terms of usability. They keep promising feature parity between windows/mac too but this new browser plugin seems to be their fallback excuse. If I wasn't so heavily invested in it I'd switch in a heartbeat. I need something that works across ios/mac/windows and ideally without copying passwords to clipboard, that's pretty insecure.

[AGKyle]

Hi, I work for AgileBits, makers of 1Password.

I can't comment on the defensive part, but text can often be harder to parse in conversation so perhaps it was that? I generally find our support team to be pretty understanding but I am sorry if our support team didn't properly handle your concerns and feedback.

Feature parity is a tricky one. The Mac (and since it's shared code in a lot of ways, the iOS app) have been around a lot longer. Dating back to just a bit after I started here 8 years ago we started work on 1Password 4 for Mac and iOS.

The Windows app was rebooted completely a few years back and has been playing catch up since.

Feature parity is the ideal, but it isn't something that is going to happen overnight and we're still trying to do a variety of things to make that happen. But without slowing down our Mac team the Windows app will never really reach feature parity. With that in mind I know our Windows team really wants to try to be a lot closer and they're working hard to do it, but we're all sorry it hasn't moved faster than we'd all like.

If you have specific feedback feel free to write into our support and mention me (Kyle) and that your support request be answered by me. Please include a link to this thread just for reference and I'll make sure to look into all of your comments and concerns.

Again, very sorry we haven't met your expectations. Know that our expectations haven't been met either and that we're working hard to try to give everyone what they want on our Windows application.

Kyle

1Password Security Team

[Hallucinaut]

Kyle, for what it's worth as a counterpoint, I've grumbled a couple of times about bugs and the 1P team has not come across as defensive at all to me.

Particularly after the nonsense support LastPass gives, it was a pleasant experience, even if my grumbles hold true.

It's not a perfect product by any means but still light years better than LastPass in usability.

[AGKyle]

Hey, thanks!

We can't be the tool for everyone and we're always the first to recognize bugs exist. Unfortunately we also aren't able to fix them all just like I'm sure most people around here have backlogged bugs in the applications they work on. But we do try to prioritize based on severity and how many people are impacted.

I do appreciate the kind words though. We're not perfect, never will be, but we can sure try our best and I think that's all anyone really wants out of themselves.

If you ever run into issues feel free to reach out as well. Happy to help however I can!

Kyle

1Password Security Team

[pottertheotter]

I switched my entire family to 1Password about a month ago after being on LastPass for several years. Overall, it's been a much better experience. But I have found that the 1Password X extension is quite limiting. There's basic functionality that is either part of the Mac app or has been part of LastPass for years that really slows me down. And, as a new user, it's extremely confusing trying to figure out what extension or app the company is actually wanting people to use.

Overall, I've been quite happy with it and my family has loved it.