[duxup]

I wonder what the yin and yang in customer's minds are with

"Thank goodness my law firm is saving me money by generating these documents for cheap!"

And

"You know this is kinda important but I'm not sure I want discount lawyer's on this who automate paperwork...."

[nrp]

Most/all law firms have templates they hold internally and modify slightly for their clients. Very few billable hours are going into handing you your standard agreements like NDAs, offer letters, CIIAA, and so on. Your lawyers are really there to help you when things go non-standard, which is inevitably going to happen with any non-trivial business.

I evaluated Atrium out of curiosity when I was looking for a law firm for incorporation purposes. I filtered them out after the first call because they weren’t set up to handle the slightly unusual setup I had, which other law firms had no trouble with.

[duxup]

Yeah I have some limited visibility to a very large law firm. Paperwork you can just script never comes up as a problem and it's not like these organizations would just duplicate effort like that if they could avoid it / save themselves money.

Also I never got the impression that the really profitable customers are shopping for those kinds of efficiencies....

[jimmydddd]

"... really profitable customers ... ." I agree. If an attorney can choose their customers, they are not going to choose the penny pinchers.

[duxup]

Yeah I've worked enough to see companies chase budget products, customers, etc .... to see them regret it often.

[heymijo]

Good question.

The asymmetries of the cost of improper legal work versus saving some amount upfront may not seem worth it.

There is probably some cognitive bias in play here.