[duxup]

Yeah I have some limited visibility to a very large law firm. Paperwork you can just script never comes up as a problem and it's not like these organizations would just duplicate effort like that if they could avoid it / save themselves money.

Also I never got the impression that the really profitable customers are shopping for those kinds of efficiencies....

[jimmydddd]

"... really profitable customers ... ." I agree. If an attorney can choose their customers, they are not going to choose the penny pinchers.

[duxup]

Yeah I've worked enough to see companies chase budget products, customers, etc .... to see them regret it often.