[chrisseaton]

Why are they going out of their way to be disrespectful to their customers during a crisis? This is bizarre.

[throwawayhhakdl]

Probably because “they” == some individual social media rep

[chrisseaton]

There's at least two of them going out of their way to be snide and snarky there - Julie and Stephan.

[deanmoriarty]

Stephan is the damn CEO of Gandi! Unbelievable.

[gdxhyrd]

Is is what happens when a CEO thinks everyone else is just under him/her, including their own clients.

They start thinking they are beyond the normal people and that everything is a joke.

[manigandham]

That's a wild assumption to make from a few tweets. It's just a stressful situation for both sides that leads to rough comments.

[icebraining]

Eh, he sounds more frustrated and snippy to me. Still rude and unprofessional behaviour, of course.