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I'm a systems administrator for a small MSP. I've used Linux as my primary OS for 9 years, despise using Windows, and I can tell you with 100% confidence that nothing but Windows is ready for prime time, and for one major reason: _ease of administration_. Think of the growth cycle of the vast majority of businesses. Almost all businesses are started and run by non-IT people. They buy Windows machines because they're simple(don't have to worry about OS installation, chosing a distro, etc), have Microsoft Office, and work with any and all enterprise software they use. This gives them a key advantage for small businesses. Like it or not, Linux is just relatively hard. Where Windows _really_ shines, though, is when a small business transitions to being a big-small or medium-sized business. If you have a couple dozen computers and a couple dozen users to manage, do you think it would be worth it to have a linux admin spin up an LDAP server with kerberos and all the bells and whistles needed, then be hired to manage that infrastructure? No, they're going to contract someone to spin up a windows server to manage user logins, create a network share, and call it a day. The infrastructure is super-stable, and when the cost of labor is considered, it is considerably cheaper than letting the system be the plaything of a local Linux zealot. It's only when you consider big and massive businesses that Linux can really be viable, and even then it ain't cheap. Most big businesses grew in a Windows environment, and switching the core of your IT infrastructure sure as hell better be worth it to warrant the massive labor costs, IT fire fighting, and drop in employee productivity that will result. No, Linux infrastructure and desktops really only make sense for companies that are either highly technical, need absolute control of their hardware, are _extremely_ price sensitive, are (or hope to become) massive, or a combination of these. |
Anecdotally, the majority of the small businesses I deal with don't fit your characterisation there. For example, MS Office is far from universal in this market now. Online collaboration and document editing tools are displacing applications like Word and Project. We're being forced to switch to online management and accounting systems because of issues with interoperability and government regulation, which makes Excel much less useful. Outlook/Exchange is giving way to Google Mail and similar services. I'm not saying any of these is necessarily an improvement or has no downsides, but it's clearly the way the industry has been moving. The specialists doing things like CAD or DCC still need the 800lb gorilla software in many cases, but those are niche markets.
The biggest problem with Linux on the desktop today is no longer application support, IMHO, but rather the lack of off-the-shelf PCs you can buy that way, with proper tech support and so on. We tried buying one of the Dell laptops that was sold with Ubuntu preinstalled, and it was one of the most disappointing and troublesome purchases we've ever made, largely due to the abysmal support when basic hardware failures occurred. (Also, the hardware itself appears to be pretty poor quality.)
If you could buy decent laptops with Linux preinstalled from the usual big name brands or off the shelf at your local bricks-and-mortar store, I suspect a lot of people would barely notice the difference any more, because so many of their software needs are either very basic or using online systems now.