[mauiuku]

I didn't read the article but wanted to comment on spideroak:

Really love their "realistic" pricing model, even cheaper with a .edu email address.

Had a lot of problems with CPU usage, may have been the thousands of files in my .git directories...

This leads me to support, they have been overwhelmed and it has been difficult getting then to review my logs. they gave me multiple months free due to my non usage but I decided to cancel when I found arq for mac.

I asked then to cancel my account and give me a years credit so I can give it a try in the future and they credited my account for a year... pretty cool.

Wish them the best of luck!

Written from my mobi...

[StavrosK]

I get horrible CPU usage as well. It's to be expected, I guess, since they have to encrypt data, but what is the encryption code written in, Python?

Also, it's slow to update things. You wouldn't expect this, given that Linux has inotify, but it is.

Their support is rather bad, I've emailed them about legitimate bugs and high CPU usage and SpiderOak not syncing and a whole lot of things, but they never credited me anything. I decided to buy it for a year to back my photos up because my disk is making weird noises and it took them three days to reply to my "PayPal won't let me pay from my balance and I don't want to add a credit card" email, to tell me to add a credit card.

I replied "yes, I don't want to add a credit card", and they haven't replied since I sent it three days ago. With that sales support, I wonder how they sell any copies.

[rarrrrrr]

Apologies for the support delay. As mentioned above, we have seen overwhelming growth lately and are training support staff to scale up right now. Feel free to mail me directly if I can help.

For inotify, the biggest limitation we run into on Linux is that the default system configuration limits a user to watching a relatively small number of folders (6,000 I think, and that includes all subfolders recursively.) You can change this in sysctl if you like, and we may add this change to future packages. In case your curious, the SpiderOak directory watchers are tiny C programs for each platform, and are open source.

FYI -- We've definitely seen high CPU use when syncing hundreds of thousands of small files (source code etc), but this has been greatly improved in the latest beta, which just went out yesterday.

Thanks very much for the feedback.

[StavrosK]

Thanks for replying, in the end I sent the money to three PayPal accounts consecutively before relenting and adding a card. However, your person did contact me after I wrote the comment.

I don't know about hundreds of thousands of files, but I copied a Django app and CPU usage has been at 100% for a few minutes now. In the end, I closed SpiderOak and I'll turn it on when I'm done.

By the way, do you keep an entire backlog when syncing? I mean, if I use the software for a year and then need to add another computer, will I need to download a year's worth of changesets to get it up to speed?