[jonathankoren]

For a while, our Comcast billing account accessed some other person’s account. Comcast didn’t take it seriously, and just told us to create a new account and not use the old one. (!!!)

We had full access. I could have signed this person up for the most expensive package, or even canceled their service.

[mythrowaway1124]

Let's be realistic here. Everyone knows it's not possible to cancel Comcast service.

[klyrs]

I managed to cancel my dad's after he died. They STILL tried to upsell me! One of my favorite phrases ever uttered: "He's dead, you asshole, he doesn't need more channels!" And that actually did it. Felt sorry for the salesperson, who didn't have much of a choice in the matter...

[sjwright]

Surely by making it difficult to cancel they’re really just making it easier for people to get discounts. If I were a Comcast customer I’d be calling up to cancel every few months.

[klyrs]

He's dead, he doesn't need discounts.

[sjwright]

Obviously. Which is why I used a plural—I was referring to Comcast’s overall customer base.

[a3n]

Nice one. However, I cancelled in person a couple years ago (because I had equipment to return).

The first thing I said at the counter was "I know it's really hard to cancel Comcast, and I'm not going to accept anything but a cancel."

The girl at the counter smiled and said "We know ..." and immediately cancelled my account.

[adjkant]

"Ah yes, cancelling requires a call because of security. A feature for the user!"

[kova12]

To be fair, internets would have been equally outraged if there wasn't such requirement, because sure as hell somebody would have found an exploit and cancelled a bunch of account, just for funzies

[zentiggr]

That sounds like white hat hacking from all I've heard of Comcast...

Maybe that's how we drive their customer count and revenue down and put them out of business.