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by pklem
2424 days ago
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I don't think this is entirely accurate. What's going on here is that Airbnb has essentially made a pass/fail review system, where 5 stars is pass and anything less is fail. Thus, short of a visit being completely terrible and the host awful, I would feel bad giving anything less than a 5 star review, since it would adversely affect the listing and the host. On one hand, this does encourage hosts (and guests I suppose) to do their best. On the other hand, this eliminates honest reviewing, making reviews either "Best stay ever!!!!!1 (5/5)" or "This place sucks! The host is terrible!(1/5)" |
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A review system should just be a series of factual questions that are aimed at determining whether a potential customer is likely to have problems, be satisfied, or enjoy their stay. And the scores should be subjective; e.g. if you're single then the questions that impact a family should be eliminated from calculating the score.
For example, down the hall, there's a dog with a persistent high-pitched bark. If I'm reviewing them, ideally, I just answer a simple question, "are there persistent noise disturbances from neighbors?" Yes.
I think the reason it's not done this way is because you'd have to put a lot of thought into maintaining the questions.