[noxToken]

Am I going to pay $100/year for the same services and still get ignored when I get locked out of my account? Enterprise users already pay for Google services. It seems like recourse for them is no different than a free tier user (aside from blowing up on Twitter/Reddit/HN). Why would anyone want to pay for that?

[sct202]

It seems like the most reliable support system with Google is to have a SWE friend who works there who will document and enter tickets for you, which is completely absurd for a company of their size.

[godzillabrennus]

Knowing people at Google is absolutely the only way to get help with crucial issues.

Silly doesn’t begin to describe it.

[bittercynic]

It's been a few years, but the school where I worked used Google Apps for Education, and when I called for support they were always pretty helpful. Has that deteriorated recently?

[zenexer]

They'll be helpful until your whole organization gets shut down for "abuse". What kind of abuse? They won't tell you. No human will talk to you.

Microsoft does the exact same thing with O365. Even knowing people at Microsoft and getting tickets internally escalated and re-escalated, it took me far too long to get things unlocked, and I never got an answer on what caused it. A week later, I was locked out again. Same routine. Finally got back in, and a bunch of music that I had legally purchased from 7digital and stored in OneDrive was mysteriously missing. During the whole process, as soon as anyone you talk to sees the state of your account, they'll refuse to continue talking. You have to fill out a generic form, and you don't receive a response. Either your account gets unlocked an indefinite amount of time later, or it doesn't.

All the major cloud providers seem to operate that way.