It's been a few years, but the school where I worked used Google Apps for Education, and when I called for support they were always pretty helpful. Has that deteriorated recently?
They'll be helpful until your whole organization gets shut down for "abuse". What kind of abuse? They won't tell you. No human will talk to you.
Microsoft does the exact same thing with O365. Even knowing people at Microsoft and getting tickets internally escalated and re-escalated, it took me far too long to get things unlocked, and I never got an answer on what caused it. A week later, I was locked out again. Same routine. Finally got back in, and a bunch of music that I had legally purchased from 7digital and stored in OneDrive was mysteriously missing. During the whole process, as soon as anyone you talk to sees the state of your account, they'll refuse to continue talking. You have to fill out a generic form, and you don't receive a response. Either your account gets unlocked an indefinite amount of time later, or it doesn't.
All the major cloud providers seem to operate that way.
Microsoft does the exact same thing with O365. Even knowing people at Microsoft and getting tickets internally escalated and re-escalated, it took me far too long to get things unlocked, and I never got an answer on what caused it. A week later, I was locked out again. Same routine. Finally got back in, and a bunch of music that I had legally purchased from 7digital and stored in OneDrive was mysteriously missing. During the whole process, as soon as anyone you talk to sees the state of your account, they'll refuse to continue talking. You have to fill out a generic form, and you don't receive a response. Either your account gets unlocked an indefinite amount of time later, or it doesn't.
All the major cloud providers seem to operate that way.