[peterangular]

Yeah - they're horrid. My last experience with them was that they couldn't bill a perfectly valid credit card (tested multiple times at other places during the issue with zero problems). NO idea why... called multiple times to sit on hold and hear "it's fixed!" only to receive a billing failed notification two days later. I let it lapse and now they're not getting $60/mo from me - tough cookie for them I guess.

After wasting over 1-2 hours of my time on hold/with customer support people who could care less I just figured it wasn't worth throwing my money at them anymore if they literally won't take it.

Also there's the experience of having to use old versions of Adobe Illustrator because the newest copies just wouldn't work with Windows 7/10. When searching the issues at the time it was apparent everyone had to go back a version if they didn't want it to crash every 20 minutes!

Adobe is an embarrassment of a software company and reading these other horror stories doesn't surprise me at all. For the time being I'm getting along just fine with an old copy of the CS5 Master Collection that's 10 years old =)

[olyjohn]

I've wasted so many hours on support calls just trying to deal with their shitty "enterprise" accounts and Adobe ID accounts. Like, you weren't able to manage your Adobe Licensing console using an enterprise account, it had to be an Adobe ID. So when we converted our Adobe IDs into Enterprise accounts, we got locked out of licensing.

The only way to get back in was to create another "Adobe ID" using gmail or hotmail, etc. Because all of the myschool.edu e-mail addresses were registered as Enterprise accounts now. Their support is all but useless when it comes to these kinds of problems, and there's no way to submit feedback to a higher level about what's going on.

This also broke access for people who had subscriptions and accounts tied to their school addresses. Total disaster.