[olyjohn]

I've wasted so many hours on support calls just trying to deal with their shitty "enterprise" accounts and Adobe ID accounts. Like, you weren't able to manage your Adobe Licensing console using an enterprise account, it had to be an Adobe ID. So when we converted our Adobe IDs into Enterprise accounts, we got locked out of licensing.

The only way to get back in was to create another "Adobe ID" using gmail or hotmail, etc. Because all of the myschool.edu e-mail addresses were registered as Enterprise accounts now. Their support is all but useless when it comes to these kinds of problems, and there's no way to submit feedback to a higher level about what's going on.

This also broke access for people who had subscriptions and accounts tied to their school addresses. Total disaster.