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by mcv 2446 days ago
It might be the result of a clever trick by Amazon, but it makes Amazon directly responsible for selling fakes. Even without this, Amazon should be taking more responsibility to fight counterfeit products, but with this, they're making themselves directly responsible, and I don't see how they're not criminally liable now.

Instead of hoping for Amazon to make this slightly less bad, I think legal action is called for at this point.
1 comments
dragonwriter 2446 days ago
> I don't see how they're not criminally liable now.

Amazon's protection against state action has always been that it offers a good enough return experience that people will turn to it rather than public authorities with problems. It's not a legal shield so much as a practical one, though.

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RugnirViking 2445 days ago
What is a "good enough" return experience? When I've tried to use it, I have to pay money and my own time to organise and ship things back to them. I only get that money back if they decide I was right to return the item. I can only return the item in a very short window after it is purchased.

People seem to talk about amazon as if it has some unprecedented customer service and that is why it's so successful. But this is the bare minimum for pretty much any shop. Is it different in America?

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dwild 2444 days ago
> What is a "good enough" return experience? When I've tried to use it, I have to pay money and my own time to organise and ship things back to them. I only get that money back if they decide I was right to return the item. I can only return the item in a very short window after it is purchased.

I feel like you didn't returns something with Amazon, but a third party seller instead.

Amazon will ship you the replacement as soon as you confirm and give you a return shipping label to print and stick on the package, which you can bring to your local post office. The process is quite painless.

> I can only return the item in a very short window after it is purchased.

Their return windows is 30 days for most stuff, which is good enough.

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rasz 2445 days ago
In most civilized countries shipping counterfeit items knowingly is Illegal as F. Return policy ranges from useless to encouraging to break the law.
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