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by yRetsyM
2442 days ago
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Their outages have not affected everyone and often affect a small slice of the service. Also, other banks have the same kinds of outages, often, but are not as transparent or communicative as Monzo. I've been full Monzo for the last 18 months and have never had an issue. |
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One of the unexpected advantages (if you can call it that) of OpenBanking integrations is that you get to see, in practice, just how often the high-street banks have problems. Or how long it takes for them to recover. Whatever has been said about politics and sausages sure applies...
I mean, good grief. Payment handling for a given bank may be down for a week and that's apparently not a cause for concern. Authorisation messages may be missing for days. Incoming queue can be offline for two days and customers just have to deal with it.
From the stats I've seen, Monzo is actually among the best performers with their reliability and recovery. (A recurring complaint on the receiving end is that their app makes it really easy to generate payments outside of the OpenBanking flow. That has generated extra work for our payment and customer service teams.)