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by KirinDave
2463 days ago
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Maybe they should word the question that way then? No one is asking for using widely criticized ML tooling. The addition of the word "estimate" doesn't break the word budget and opens a lot of flexibility when it comes to unfamiliar tooling. Even if we ignore that, I reiterate: who has ever asked that question? The outlandishness of that question surely has at least as much responsibility as the obscurity of the UX in question or the general population's lack of education. Personally I think most of the actual tasks have so little bearing on the reality of the average computer user's needs I can't say I'm surprised folks couldn't succeed. I also think this is a cognitive trap for a lot of folks here used to being skilled computer users; becoming eager to pontificate on why our unique insight is what's needed to "fix" the problem. |
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> One of the difficult tasks was to schedule a meeting room in a scheduling application, using information contained in several email messages. This was difficult because the problem statement was implicit and involved multiple steps and multiple constraints. It would have been much easier to solve the explicitly stated problem of booking room A for Wednesday at 3pm, but having to determine the ultimate need based on piecing together many pieces of info from across separate applications made this a difficult job for many users.
This task isn't overly complicated. It's a task that computer-savvy people do on a regular basis, but it complex enough that it might trip up someone who can't use a computer well.