[mikraig]

I just think that you're focusing on the wrong things here. Towards the top of the article they say:

> One of the difficult tasks was to schedule a meeting room in a scheduling application, using information contained in several email messages. This was difficult because the problem statement was implicit and involved multiple steps and multiple constraints. It would have been much easier to solve the explicitly stated problem of booking room A for Wednesday at 3pm, but having to determine the ultimate need based on piecing together many pieces of info from across separate applications made this a difficult job for many users.

This task isn't overly complicated. It's a task that computer-savvy people do on a regular basis, but it complex enough that it might trip up someone who can't use a computer well.

[KirinDave]

It's also a task people screw up routinely. Reliably getting a room for a meeting in a busy building is not a solvable problem. And again, it's a problem the vast majority of computer users simply do not and will never have.

The self-similar biasing in this study us almost ridiculous.