[Carpetsmoker]

> I'm OK with a request falling through the cracks if it was not important enough for the requester to follow up with me

The issue with this approach is that there will be a bias towards people who quickly/persistently follow up. Personally, I'm very hesitant to do so especially with busy people, as I don't want to add to their workload (or indeed, I dislike being pushy in general).

[codingdave]

That isn't what I meant. Admittedly, I can see why it was read that way, so let me clarify the larger point:

As a PM, you need to listen to your entire community, not one person. Whether they politely request something and wait, or whether they are excessively persistent, that is still just one request. And unless you only have a handful of customers, you need some consensus from the entire community that the request is a good one before saying "Yes", and getting to work on it.

[namdnay]

Or even worse you end up creating bullshit jobs which consist entirely of being a “follow upper”...