[neogodless]

Something like "We get it" is a bit friendlier. "We understand."

[Gik]

Thanks, neogodless. I'll consider it. "We understand." is good I think

[coldtea]

"We understand" is worse than "we get it".

The latter implies more empathy and is less formal and patronising.

Also "unusual" hints more at "eccentric". Bjork is unusual. Brian Wilson had a mental illness...

You could go out and spell it out: people with mental issues, or disabled, or whoever you like to include.

[Gik]

Thanks, coldtea for your interest and help with the wording, I'll consider it absolutely.

[dzmien]

To me, "we get it" sounds friendlier than ”we understand."