[puranjay]

I'm done with Apple. How can a computer company knowingly ship a product with a keyboard that breaks within a few months for three whole generations?

Mine lasted just 4 months and I was advised to invest in a silicone cover for it. Which is absurd for a $1500 laptop. And they made it sound like it was just a minor issue - "oh everything works great except the keyboard". As if a laptop without a keyboard isn't practically useless.

My wife's Macbook Air developed an issue last week after installing the latest OS update. The computer would just freeze randomly making it impossible to use. Apple Support said that it was a known issue with the update. A known issue that was still released?!

I moved to Apple because I was frustrated with Windows. But even the $400 Windows I've owned in the past gave me at least 2 years with their keyboards. And Windows has been painfully slow and error prone, but no update has ever crippled my laptop as the last macOS update did my wife's Macbook Air.

If you're going to charge me a massive premium for a product, at least make sure that it works.

Sorry for ranting here, but these two issues happened within a week of each other and I've just been angry and disappointed

[pentae]

It's put a big stain on them in the last few years thats for sure. That being said, at least the keyboard replacement program is basically a free extended warranty on the keyboard if they didn't have that I think the situation would be far more aggravating. I'm more pissed that they dropped USB-A about 5-7 years too soon.

[benologist]

The keyboard replacement program just forestalls the class action that will force Apple to do right by affected customers in about 20 years. They will fight hard for their expressed right to knowingly sell faulty hardware, or lemons as they're sometimes called in consumer laws prohibiting that. They will devote millions to preserving the option to ignore and lie about hardware faults for the first 1 - 2 years.

[gruez]

>And Windows has been painfully slow and error prone, but no update has ever crippled my laptop as the last macOS update did my wife's Macbook Air.

You obviously haven't heard of botched Windows updates.

[puranjay]

Maybe, but it hasn't happened to me. Two of my other laptops are Window and while they've glitched and hung, nothing has been as bad as the freezing issue.

But that's besides the point: Apple's hardware and software are closed. Apple knows exactly what hardware the software had to deal with.

Plus, Apple charges a massive premium over Windows (especially in my local market).