[pentae]

It's put a big stain on them in the last few years thats for sure. That being said, at least the keyboard replacement program is basically a free extended warranty on the keyboard if they didn't have that I think the situation would be far more aggravating. I'm more pissed that they dropped USB-A about 5-7 years too soon.

[benologist]

The keyboard replacement program just forestalls the class action that will force Apple to do right by affected customers in about 20 years. They will fight hard for their expressed right to knowingly sell faulty hardware, or lemons as they're sometimes called in consumer laws prohibiting that. They will devote millions to preserving the option to ignore and lie about hardware faults for the first 1 - 2 years.