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by firebones 2502 days ago
I don't know. The proposition to a non-chain restaurant in the suburbs, of which there are very few to begin with, reminds me more of a Groupon situation where the restaurants come out on the short end. In this case, it's not because they have to discount, it's because it's their reputation that takes the hit for Uber taking too long to deliver. Plus, a lot of local restaurants' margin comes not from the markup on the food, but the markup on the drinks. Many already offer carryout anyway.
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> In this case, it's not because they have to discount, it's because it's their reputation that takes the hit for Uber taking too long to deliver.

I haven’t used UberEats but at least with GrubHub/Eat34, this was a big problem and they would routinely lie about it, hoping most people won’t call the restaurant to learn that “the kitchen is busy” meant “your food has been waiting for a driver for 45 minutes”.