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by nxc18 2514 days ago
I've worked at an organization that failed to advertise its products, causing massive inefficiency & waste - lots of people have access to our technology but don't know about it and end up implementing the same basic CRUD app over and over.

Don't underestimate the economic loss caused by people just not knowing there's a better way.

4 comments

The main thesis of the article:

Real world advertising is not about informing, it's about convincing. Over time, it became increasingly manipulative and dishonest. It also became more effective. In the process, it grew to consume a significant amount of resources of every company on the planet.

There's a huge difference between informational advertising, which I support, and manipulative advertising, which is reprehensible. Telling people that their custom CRUD app could be ready quicker, cheaper to support, and contain fewer bugs if they used your product is great. Bombarding people who already know about your product and its half dozen competitors with subconscious messages that your competitors are evil and that if they use your product their sex appeal will increase is dishonest and stupid.

I work at an organization that does almost no marketing; we mostly spread by word of mouth. We have no shortage of customers or work, and growth would be harmful to the quality of our product, so we're pretty content with our place in the market.

> I work at an organization that does almost no marketing; we mostly spread by word of mouth. We have no shortage of customers or work, and growth would be harmful to the quality of our product, so we're pretty content with our place in the market.

The good old survival bias. You did it thus it's possible for all!

Sadly the truth is, word of mouth doesn't always work, you are just lucky.

The primary reason word of mouth doesn't always work is because of advertising. If you don't scream, nobody will hear you over everyone else's screams. But if people stopped screaming, then they could actually hear conversations.
So in your world where advertising went away and Facebook/Google/YouTube/etc are gone (don't pretend they'd survive without ads), where exactly do you do the screaming? In real world public spaces? That's an even more toxic form of advertising and far more wasteful.
You don't scream. You talk to people. They talk to other people. If your message is worth it, it'll organically reach those who'd benefit from it. Also, you could post your message in places where people interested in the kind of problems you're solving come to look for solutions. Trade shows, product catalogs, storefronts, and their on-line equivalents.

> don't pretend they'd survive without ads

I don't see why Facebook and Google couldn't work with a non-advertising-based business model. You might end up having to actually pay a little bit for it, though.

> In real world public spaces? That's an even more toxic form of advertising and far more wasteful.

And it's already saturated. This needs to go too.

> You might end up having to actually pay a little bit for it, though.

How old are you? I'm from the 90's, I'm from the generation that was on MSN all the time. My parent would have never let me pay for anything online, with no access to credit cards...

There's no ways they would have paid 5$ a month for a social networks, even if "all my friends were on it", which wouldn't be true, just like Runescape in the past.

But that's the problem. Businesses are always going to scream about their product, there's no easy way to put restrictions on that and still have a free market. Remove advertising and incumbents have all the advantage. Word of mouth is powerful, but it can't be done alone.

> Trade shows, product catalogs, storefronts, and their on-line equivalents.

These are all advertisements, just a different type.

Informational promotion is not the same thing as advertising. A PSA is not an ad. There are many ways to inform the public of services or resources other than interrupting a media stream with ill-targeted spots. Getting someone credible to favorably review your product would be a far better way to differentiate your innovation than web ads or TV spots.

The waste you speak of sounds the result of misjudging demand rather than spamming too little. Or maybe people were informed about the merits of your better mousetrap, but just didn't care. Startups often guzzle that kool-aid.

Advertising is the last place I'd go to learn if someone's novelty is better. Who trusts ads?

Informing people about your product is not the same as manipulating them into buying it.
Right, but there's a difference between the occasional text or non-animated static image ad and the sorts of browser-fingerprinting spyware prevalent today.

There's also a time and place for ads, and the article's examples (like actual medical documents) are neither.