| They could at least improve it. The graphs are tiny and noisy, there's no reason they can't use my whole screen and offer a filtered version. The segments are made of poor GPS data from a single activity, and the leaderboards are filled with unrealistic times that could easily be filtered out automatically. The maps are old and lack data that's been in OSM for years. The heatmap combines MTB and road bikes, so when planning a ride you don't know if you're looking at tarmac or a single track filled with roots and rocks. There's no support for multi sports like swimrun or triathlon. No support for interval training. On multiple occasions the Android app has stopped logging, even when the GPS has worked fine in other apps running concurrently. The three top voted feature requests on their community discussion board are all 7 years old, number four is 6 years, then there's a couple more from 7 years ago. https://support.strava.com/hc/en-us/community/topics/2005373... And so on. It's fine not changing what works, but there are lots of room for improvement but nothing happens. If they had a single engineer working on new features or fixing broken existing ones they would have released improvements several times per year. When was the last time they did that? |
I'm not saying that Strava needs to constantly reinvent itself and add groundbreaking new features and changes -- I'd prefer they don't! But there have been the same long list of bugs, quirks, and limitations for literally years. Plus the same handful of most-desired features by the community have gone largely unimplemented and ignored.
In addition to your list, I primarily use a Garmin device, but I do occasionally use the mobile and watch apps and they have some pretty huge limitations for seemingly no reason. Like why are there so few activity types that I can record on my Apple Watch? I can manually reclassify them later in the web app, but why do I have to do that?
And why is the mobile app lacking in features like equipment tracking, something pretty basic that has existed on the web app for years?
Also the Apple Watch app has corrupted multiple activities that simply refuse to upload (rejected by Strava's servers), and Strava Support has told me "tough, there's nothing we can do or look into". They don't even pretend to care or ask for details to investigate.
It's one thing to have a stable, mature product with great support but Strava has not proven to really be any of those things over time. They've built up a decent social network of athletes and enthusiasts, but the tech & product side has completely stagnated.