[ook]

Good luck!

I got a Breville Dual Boiler a few years ago and it was ok if temperamental for 2 years and 4 months. Then it died suddenly.

I had to pay Breville ~$400 for an out of warranty repair and drop it off personally at the local repair centre. The repair took two weeks and it died with the same symptoms a few days after I picked it up.

Breville refused to refund me for the repair attempt and it took escalating to get them to ship me a brand new replacement with 3 to 4 weeks estimated shipping.

I bought a Rocket instead and when the Breville showed up a month later sold it on Craigslist to cover a small portion of the wasted time and money.

The Rocket is much simpler but much more consistent. My wife a chef loves it but hated the Breville.

The Rocket did cost more but with regular home maintenance and an occasional service should last 15 to 20 years.

[davidgould]

Sorry to hear that. I understood some of the earlier ones had issues. I'm hoping you were sincere with that "Good Luck!" because I really like this machine and hope it lasts.

[ook]

Yes I was sincere. I enjoyed the machine, the support experience after it failed was appalling.

[davidgould]

If it's any comfort that is still better than the support I got for the Ponte Vecchio. I did all my own work, including soldering a crack in the boiler because that was the only possibility. One vendor would not sell me parts because they claimed to be the only "authorized" vendor and I had purchased it elsewhere. The other sold me a series of parts over years and years, but discontinued that a couple years ago which is what prompted me to get the Breville. I gave the Lusso to my son and found another parts source, so it lingers on. I'd say it was down waiting on parts at least two weeks of every year I had it.