If it's any comfort that is still better than the support I got for the Ponte Vecchio. I did all my own work, including soldering a crack in the boiler because that was the only possibility. One vendor would not sell me parts because they claimed to be the only "authorized" vendor and I had purchased it elsewhere. The other sold me a series of parts over years and years, but discontinued that a couple years ago which is what prompted me to get the Breville. I gave the Lusso to my son and found another parts source, so it lingers on. I'd say it was down waiting on parts at least two weeks of every year I had it.