[julianlam]

> There's no amount of money you can pay them to get decent support, that I'm aware;

We at NodeBB have a high enough spend to have access to level 2 agents (their responses are around 1 hour turnaround, if not sooner).

We don't actually spend that much either, compared to what some of our clients pay AWS, etc...

Now, we certainly don't qualify for their highest tier with the dedicated support manager and slack access, but that's ok. DO's been amazing to us as a host.

[microcolonel]

Yeah, I'd just like to be able to pay for the support, without having so much volume. I can't really consider sending them enough business that we'd qualify for level 2 agents if I run into regular technical issues with the services before I even get that chance.

Is it bad for image if they just have a "send a couple hundred bucks because you need to speak with someone real bad" button?

[codegeek]

What is the high enough spend average to get Level 2 agents if you don't mind sharing ?

[HappyDreamer]

I wonder this me too :-)

Their pricing page reads: "world-class technical support to all of our customers—around the clock" (https://www.digitalocean.com/pricing/#Included_services ) b.t.w. which doesn't seem totally accurate to me, with the 12h and 29h response times in this account banned case.

[julianlam]

We qualify for their "Business Support" tier: https://www.digitalocean.com/support/#BusinessSupport

[julianlam]

Hey, sorry for the delay -- the info sheet they provided us lists $500 monthly spend.

https://pages.news.digitalocean.com/n/b0000VI6mEn0DfeZ0305PT...

[_Codemonkeyism]

DO has been amazing for us too.