Ask HN: Connect the Dots

[maDdj]

Let me run you through a series of conversation I had with Impersonating Amex Employee and how my Identity is stolen, The Amex employee gave his name as george and im going to put myself as X George: Hi sir, we are calling from amex regarding a fraud swipe, we are calling to confirm if you did it? X: No im driving right now and I am not the one, can you please mark that charge as fraud? George: Sure, before that I see you are not enrolled in fraud alert services, I'm going to activate that for you, can you tell me a OTP which is being sent to you? X: What, I do I know I should trust you. Let me call Amex myself and if they re-iterate what you said then I will take it from there. George: Hold on sir, I can give you your SSN number for confirmation and he gave me my correct SSN number X: ok I believe you( in my defense he gave out my freaking SSN Number) George: Can you answer a security question for me? X: I did( George knos my SSN,Email, phone, address, now my security ans) George: Now i'm going to run down your transactions and let me know which are fraud X: He ran down my recent transaction( has access to my transactions somehow) George: Ok I have marked them as fraud George: I am going to order a replacement and he gave me a tracking number and we are going to lock your account and give a temporary password X: ok( by this time I get a message saying XXX amount is cash despense alert) X: George, I see fraud alert on cash dispensing George: Ya I will cancel it now(meanwhile I tried to enter the new password and it didnt go through) X: I tried logging using temp password and it isnt letting me through George: Let me reset it again now you will get another OTP for this, can you give me that X: gave that Call got terminated and cash was dispensed X: so let me call amex again

[maDdj]

This time a woman names debbie spoke, Debbie: Hi sir, how can i help you, X: explains everything Debbie: seems like one of our representative, so sir can you answer this security question? X: I did Debbie: thank you for confirmation. I see your account is locked and good that you called us because our input is necessary to unlock it, so I'm going to ask few questions asked me where I work, whats my salary, where im based out of what type of apartment I live in X: why are you asking such questions? Debbie: It is necessary for us to ask certain questions to understand if you are eligible to hold onto the account X: ok, so can you reset my account, the older password isnt working Debbie: Sir try after 15 mins for the systems to get synced up and hung up the call X: tried amex again This time Im gonna call him as agent and he is from fraud team X: explains everything about both the calls. agent: Sir I see you made the cash despense and your account is not locked, nobody ordered for a new card X: I explain him from start about all that happened agent: very sorry sir. I will go ahead and mark the transaction as fraud and will lock your account and will send out a new one.( this time i got email confirmation of new card being processed.) X: can you please put my account in high risk as I believe my personal information including my SSN is stolen. agent: Yes sir we will take care of it Note: George, Debbie, Agent all spoke from the same phone number Now I just couldnt figure out how george has access to all my information including a way to reconstruct my card Am i being watched? I know I'm hacked for sure. What can I do to prevent futher damange and also help me connect the dot I would understand if someone has my ssn info or did a cash dispence separately(because someone has to read my card from somewhere I swipped) Doing both is what is scaring me, is someone watching me like a thriller movie?

[maDdj]

Due to character limitation had to paste the other half in comments, please do read through

[thinkingemote]

Any chance you could edit to help the formatting? Might be easier on the eyes.