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by miemo
2602 days ago
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I did not enjoy this read; drawing conclusions about humans from simple systems is most often as true as an exercise in astrology. >I don't personally think humans explicitly look ahead very often. We give ourselves credit as the "thinking, planning animal", but we generally just make whichever choice corresponds to the highest expected valence in the current moment. Really? Do you clean your teeth? work a job you hate? pay your taxes? |
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For instance, we had these kiosks where someone could sit down and order printouts of photos on their phone. There is a touch screen with very clear instructions: "touch here to begin", "plug in your phone with the appropriate usb cable below", "tap the button that has the photo choice you want". Without fail, I would say near 80% of customers would sit down, look at the screen, and call an employee over asking "what do I do?" for every step, even if they've come in before and been shown already. It was mostly older folk, but there was still a good portion that were younger.