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by 0_gravitas
2602 days ago
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A fair point, but I do think theres a limit- from the few years I spent in retail I came to the realization that a majority of people have near zero critical-thinking or problem solving skills. For instance, we had these kiosks where someone could sit down and order printouts of photos on their phone. There is a touch screen with very clear instructions: "touch here to begin", "plug in your phone with the appropriate usb cable below", "tap the button that has the photo choice you want". Without fail, I would say near 80% of customers would sit down, look at the screen, and call an employee over asking "what do I do?" for every step, even if they've come in before and been shown already. It was mostly older folk, but there was still a good portion that were younger. |
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