[oldjokes]

I tried to order a few boxes of hardwood flooring from Home Depot one time and despite being in stock at the store 20 miles away from me they somehow managed to outsource delivery to some local company that delayed delivery repeatedly because of "weather" for four months. This local company never picked up the phone or returned emails.

I had to do a chargeback as Home Depot refused to refund me, they seemed confused as to where the shipment was. I don't think HD or any company run in the HD mold will ever be competitive if these are the outcomes.

[Fins]

I've had pretty much the same experience with Amazon (for a "sold and fulfilled by Amazon") item. Except that Amazon kept lying to me about pretty much everything, from whether they've even shipped an item to whether I could get a refund of Prime membership to a lot of other things.

They aren't any better, and their customer "service" is pretty much limited to "throw the customer another month of Prime (it's worthless anyway) and hope they go away".