[Fins]

I've had pretty much the same experience with Amazon (for a "sold and fulfilled by Amazon") item. Except that Amazon kept lying to me about pretty much everything, from whether they've even shipped an item to whether I could get a refund of Prime membership to a lot of other things.

They aren't any better, and their customer "service" is pretty much limited to "throw the customer another month of Prime (it's worthless anyway) and hope they go away".