[ExBritNStuff]

Having worked with Accenture on a number of projects, big and small, and for several different industries, I can agree 100%. It might have been a difference in approach, but I always found them to be more focused on following a process than actually achieving results. "But we need to complete these three forms and go through this workflow first, then we can actually install the software".

[dominicr]

That's how a lot of these consultancies scale. The up or out policy means they need to hire a lot of young consultants to build out the ranks. Training and aligning that number of people is hard so they go for a cookie-cutter approach.

All their standardised templates and processes mean that the Accenture 'experience' for clients is consistent but it does seem to reduce the capacity for creativity and flexibility in approach.

[jrs235]

You get a consistent McDonalds hamburger, not a restaurant quality juicy lucy burger.

[osrec]

I don't think it's even that tbh - I mean, they are hardly standard in anything.

Their business works because they realise the world is big, so they focus on sales. They are amazing at selling their rubbish to anyone and everyone and know how to rack up billable hours. If a project succeeds (prob because it's easy), then great! If it fails, then move on to the next victim.

Also, the truth is that a vast number of very senior people are non-technical, which is why they get taken in by the machine-learning/AI/blockchain BS the consultancies have been spouting for the last few years. Once they get their foot in the door, they'll convince many a CEO to purchase their magic beans.

[tiew9Vii]

Similar experience. The good people I worked with at Accenture where only there as the company they worked for got acquired by Accenture, those same people didn’t stay long working under Accenture before moving on elsewhere.

Generally on projects I’ve been on with Accenture involved they use their size to push through what they want and how they want to do things regardless of everyone else. One thing they do well is talking to the stakeholders, it’s all sales at the end of the day.

[jrs235]

Is this because of the CMM (Capability Maturity Model)? And therefore the outcome/output/result is knowing that a process was followed, not that the process leads to achieving desired financial or behavioral outcomes?