A few weeks ago I tried to make a complaint to the national mail service, because they decided the pickup point closest to me was about half an hour from my house, rather than the pickup point that was literally around the corner.
They had an online complaint form, but you were only able to use it on workdays between 0900 and 1600.
They promised feedback within a couple of hours. Even so, I see no reason to limit it in this manner, just tell them you'll to to get back the same day or the first workday...
Oh yeah, that's ridiculous (they won't be getting back to you in a couple of hours after 4 pm). I'm sure it's a result of a institutional momentum, and nothing to do with actually capabilities.
> Now its impossible to email many companies I find. You click on "Contact" and get Twitter, Instagram, Facebook... but not email :(
I did the website for a nonprofit I set up recently.
From past experience leaving a catchall "contact" email address around, we decided to omit a public email address this time because we didn't want it to be harvested and subscribed to random newsletters.
They had an online complaint form, but you were only able to use it on workdays between 0900 and 1600.