Hacker News new | ask | show | jobs
by AllegedAlec 2665 days ago
A few weeks ago I tried to make a complaint to the national mail service, because they decided the pickup point closest to me was about half an hour from my house, rather than the pickup point that was literally around the corner.

They had an online complaint form, but you were only able to use it on workdays between 0900 and 1600.
2 comments
Sohcahtoa82 2665 days ago
The Social Security website has limited operating hours.

https://imgur.com/KYSOqUn

link
SketchySeaBeast 2665 days ago
> They had an online complaint form, but you were only able to use it on workdays between 0900 and 1600.

Was it an interactive form with immediate feedback? I'm trying to figure out a way to justify hours on a feedback form.

link
AllegedAlec 2665 days ago
They promised feedback within a couple of hours. Even so, I see no reason to limit it in this manner, just tell them you'll to to get back the same day or the first workday...
link
SketchySeaBeast 2665 days ago
Oh yeah, that's ridiculous (they won't be getting back to you in a couple of hours after 4 pm). I'm sure it's a result of a institutional momentum, and nothing to do with actually capabilities.
link