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by kbar13 2670 days ago
why does l1 even exist
4 comments
_red 2670 days ago
Who says the ability to "reboot the computer" is avail to the user? (ie. remote RDC connection or a locked down retail POS terminal).

Also, the "real purpose" of L1 tech is to categorize and prioritize incoming calls for further L2 / L3 processing. Knowing "who" needs to handle the call next, and its priority, is usually critical to getting real problems resolved timely.

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iagovar 2670 days ago
Because most people have very basic questions, and you don't want to waste dev time because someone don't know the basics of their OS.
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AlexTWithBeard 2670 days ago
Password changes, mouse cables pulled out, icons disappearing from the desktop after windows update and other stuff like that.
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therealx 2670 days ago
They are prob able to hire a cheap on call firm to handle it.
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