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by _red
2665 days ago
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Who says the ability to "reboot the computer" is avail to the user? (ie. remote RDC connection or a locked down retail POS terminal). Also, the "real purpose" of L1 tech is to categorize and prioritize incoming calls for further L2 / L3 processing. Knowing "who" needs to handle the call next, and its priority, is usually critical to getting real problems resolved timely. |
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