[jaabe]

> “better for less money" : According to what sources? What indicators?

I’m tempted to say “pick one”. Workers are less satisfied, more stressed and less efficient. Citizens are less satisfied and receive a lower quality of service. Financially it depends, on paper it’s better but if you add in the cost of sick days and the impact of lower citizen life quality has on society, then a lot of digitisation has been disastrous.

Not all of it, mind you, just some of it.

[antpls]

Again, you don't give any sources or references about what you are stating.

If I can chose an indicator, then I pick my personal experience. I live in Europe and I'm happy with the digital experience of social services I have. I'm 28 years old so I experienced a bit of the pre-internet administrative era and digitization is definitively an improvement. Oftentimes, processes are simplified and can be done remotely, which is definitively a net plus for all disabled people.

> Workers are less satisfied, more stressed and less efficient.

Digitization must be accompanied with change management, and the society's laws must be adapted to a digitized society. In my personal opinion, we should develop idea such as Universal Basic Income, and not make "work" as mandatory as it was. I agree with you that operating everyday administrative softwares isn't a fulfilling job to everyone.