[antpls]

Again, you don't give any sources or references about what you are stating.

If I can chose an indicator, then I pick my personal experience. I live in Europe and I'm happy with the digital experience of social services I have. I'm 28 years old so I experienced a bit of the pre-internet administrative era and digitization is definitively an improvement. Oftentimes, processes are simplified and can be done remotely, which is definitively a net plus for all disabled people.

> Workers are less satisfied, more stressed and less efficient.

Digitization must be accompanied with change management, and the society's laws must be adapted to a digitized society. In my personal opinion, we should develop idea such as Universal Basic Income, and not make "work" as mandatory as it was. I agree with you that operating everyday administrative softwares isn't a fulfilling job to everyone.