[fido]

I really like the way you view this, and I think the picodollar pricing on tarsnap is fantastic. I just don't know if I have the guts/resources to attempt this!:)

My product requires deep integration inside of other people's software - ecommerce, saas, etc. The majority of customer support will be on the front-end. I'm a two man shop and not able to handle a large support load of customers who haven't paid real money.

Do you encounter this at all?

[cperciva]

I have unusually competent users, so the support load for Tarsnap isn't very high. I have a deliberate policy of providing the same level of support to everybody even if I know they're only spending a few cents per month -- not just because it's what I would want if I was a customer, but also because I've seen many many instances of "you provide really good support for Tarsnap, now I feel I can go ahead and upload all the rest of my data" turning very small customers into very big customers.