[cperciva]

I have unusually competent users, so the support load for Tarsnap isn't very high. I have a deliberate policy of providing the same level of support to everybody even if I know they're only spending a few cents per month -- not just because it's what I would want if I was a customer, but also because I've seen many many instances of "you provide really good support for Tarsnap, now I feel I can go ahead and upload all the rest of my data" turning very small customers into very big customers.