|
Hey, wanted to say that I really appreciate the feedback and we're releasing this program exactly to address it. This is Ilya, one of the co-founders of Segment. Re: how the program works on the backend — For new startups (<2 years, <$5M raised), the Startup Program provides $25k of annual credit (and $50k credit if you're applying thru an accelerator) on the team plan which makes "Segment Free" for 99% of the thousands of startups that use Segment. You can apply for it for multiple years, and after you graduate, we'll provide graduated discounts off our standard plans (50% in year 1). This is designed to be affordable for the entire time that a startup is getting off the ground. Re: value over time — we see companies of 2+ years of age use an average of 7 source types (web, mobile, crm, stripe, ..) and 8 destination types (google analytics, event analytics tool, data warehouse, email marketing tool, A/B testing tool, ..) accounting for 56 point to point integrations. Each source <> destination connection takes an average of 24 hours to do initial API integration and more beyond to maintain, so hours can add up. (https://segment.com/academy/choosing-stack/how-stacks-evolve...) We're also buffering data behind the scenes with Centrifuge when partner APIs have a downtime event to get your data deliverability as high as possible :) (https://segment.com/blog/introducing-centrifuge/) Either way — this feedback is super helpful, and if you'd like to chat more I'm ilya@ segment.com. Thanks! |
Basically this definition works for venture-backed startups, who will fail or get big funding in 2 years. For those of us taking a slower, lower-risk path, two years is a pretty short cutoff for "startup" status.
If the entry-level, non-startup pricing were more modest, this wouldn't be much of an issue. But reading the comments about pricing here, it seems like the non-startup pricing is very high.