[sachin18590]

hey, thats a very good question and one that we get very often.

Zapier is a complete automation suite where in an event will automatically trigger a bunch of actions without the ability to modify the event data or decide the action based on the event.

We enable all these usecases where a user will have to see the event and then chose which set of actions to trigger. the user can also send a modified version of the event data to the actions, while in Zapier, the event data consumed by the action layer cannot be updated in real time.

[mgiannopoulos]

Well Zapier has filter and formatting so you can modify data and also filter them https://zapier.com/apps/formatter/integrations/

[sachin18590]

filter and formatter are still set at the time of workflow definitions and are not real time. When I say real time, I mean that the user in our case can see the exact event (like say the content of the email, ticket or crm update etc), and then decide to take an action. And when he/she is passing event data to that action, they can update it based on what they see and not what they expect as is the case with other automation platforms. In effect we are more interactive workflows than automated workflows if that helps.

[mgiannopoulos]

Thank you for the clarification. Seems like Zapier is also moving to your space, with slack interactions (this came to my inbox yesterday) https://zapier.com/blog/updates/1969/zapier-slack-action