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by balls187 2698 days ago
BestBuy is a step down from frys, which is itself a depressing experience.

Poor inventory, mislabeled items, disinterested staff.

I happily shop with New Egg simply because of they stood up to patent trolls: https://arstechnica.com/tech-policy/2017/07/newegg-fought-it...

5 comments

100% no way Frys is better than Best Buy. All Frys is now is as-seen-on-tv junk and no name knockoffs like you get on Amazon. Frys might have some older or more obscure items, but that's not enough to make them a better store.

As for Newegg, I really want to like them but they have a habit of cancelling my orders because they think it's fraudulent. I just opt to order elsewhere and not waste time calling in to try to prove it's legit.

Newegg is now as bad as Amazon with that third-party reseller bullshit. The nail in the coffin for me was that when I ordered a hard drive from them recently I had two shipping options: free FedEx smartpost/surepost/whatever from New Jersey or pick it up in Southern California. Essentially it felt like I was being bombarded by scammy vendors and penalized for choosing free shipping. No thanks.
And then they were sold to a Chinese company, Liaison Interactive. I used to swear by them also, but had to stop after needing to return DOA electronics, which they wouldn't.
Indeed, I'd like an Amazon competitor focusing on high quality and great service as much as anyone, but going into a Best Buy is depressing.

The staff act like robots. Their responses and behaviour both when you ask for help and when you go to checkout seem scripted, while at the same time they give off a tired air of mildly annoyed indifference.

A lot of US chains are like this, really. Everyone just seems so downtrodden, even surly or hostile. I'm sure the staff is paid little and not treated that great, but still, I've never encountered this in Europe, where I'm from, and I can't imagine that conditions are much better there, so it might be a cultural thing.

If you're looking for A/V and Car Audio, I highly recommend Crutchfield.

They're amazing.

I don't know... I've had so many bad experiences with Fry's (both Phoenix locations) that I'd go to BB first.

My disappointment with newegg is they now are a store front for third parties a lot like Amazon, and it's an extra step to select newegg as the seller.