Hello Fej, to be honest, we signed an exclusive contract with Comodo before Let's Encrypt even existed. The length of that contract is ten years. It's put us in a tough situation as far as what we can offer out of the box to our customers. While our customers can still install LE on our hosting services on their own, we can't actively do this for them. The only other option here is to break that contract which will cost us millions of dollars and it's something that I continue to consider.
Really appreciate the transparency shown in this comment. I recently moved away from Namecheap after 10 years of it being my primary registrar (mainly because of the crappy 2FA) but this is certainly making me reconsider.
Thank you and I'm sorry to hear that you left us. Please do try and check back with us at some point. I believe you'll see a difference in our approach to how we do things and the decisions we make going forward.