Really appreciate the transparency shown in this comment. I recently moved away from Namecheap after 10 years of it being my primary registrar (mainly because of the crappy 2FA) but this is certainly making me reconsider.
Thank you and I'm sorry to hear that you left us. Please do try and check back with us at some point. I believe you'll see a difference in our approach to how we do things and the decisions we make going forward.