| And it's still a steaming pile. I've been a Fi user since September of 2015 and I've had annoyance after annoyance. - MMS and SMS would send and the receipients would get multiple copies. In one instance someone got more than a dozen instances of a photo I sent - MMS and SMS would fail to show up regularly for a month - SMS showed up a full week after the fact in one instance - Visual voicemail failed to retrieve messages for the better part of a year once - It took them way too long to get 2fa SMS messages to actually deliver - People have had multiple years of issues with their phone not ringing, only ringing on hangouts on their computer, not hearing a ring when they call someone - People have had multiple years of people regularly being unable to hear them, people saying they sound extremely quiet, being unable to hear people, having awesome signal strength but breaking up terribly for the other person - Piss poor network switching over multiple years, for a solid 2 years you'd have edge and it wouldn't switch to the other one then two networks that had great signal 4g where you were - Unexplained mystery data usage for multiple people over multiple years - Terrible customer service for many when something is wrong - In multiple instances they allowed existing users numbers to be taken by other people - Countless instances of the 'hidden' number showing up when texting or calling someone Etc etc. The ONLY reason I'm still a subscriber is they still owe me $336.63 in referral credit from a contest over a year ago, I basically only pay taxes for my service. |
Downvote away, you're either Google employees or dense. You are more than welcome to head over to /r/projectfi and see these problems posted day after day by hundreds (if not thousands of users) going back 3 years as well as all sorts of billing issues, number porting issues, trade-in issues, referral issues, warranty issues etc etc.
Similarly you can find issue after issue on their official forum.
They even screwed the pooch telling customers about the change today by sending the email to customers more than an hour after tweeting it and in the past when there have been critical issues with service, as in service down for thousands of subscribers, they've posted it on their obscure forum instead of emailing customers.