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by user5994461 2779 days ago
As a government or large enterprise, you should get a support contract with the provider and have a dedicated support to contact.

Don't get it wrong. AWS is the exact same thing as Google. All you will is log a ticket and receive an automated ack by the next day.
1 comments
Cort3z 2779 days ago
You are incorrect about aws. If your pay for business support, and something is happening to your production environment, they are on a call with you in less than an hour.
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user5994461 2779 days ago
How could I be incorrect when that's exactly what I said? You gotta pay for a support contract to have any meaningful support.
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Scriptor 2779 days ago
You also said that all you would get was an "automated ack". This seems to not be the case if aws provides an on-call support engineer.
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joshuamorton 2778 days ago
I think the point is that that only happens if you have a contract. With GCP you can also get an oncall support engineer if you're large enough.
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