[Cort3z]

You are incorrect about aws. If your pay for business support, and something is happening to your production environment, they are on a call with you in less than an hour.

[user5994461]

How could I be incorrect when that's exactly what I said? You gotta pay for a support contract to have any meaningful support.

[Scriptor]

You also said that all you would get was an "automated ack". This seems to not be the case if aws provides an on-call support engineer.

[joshuamorton]

I think the point is that that only happens if you have a contract. With GCP you can also get an oncall support engineer if you're large enough.