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by sebleon 2871 days ago
First off, kudos on launching multiple successful restaurants in a tough city like SF!

> Our technology differentiation is taking advantage of the growth

What does this actually mean? Reading between the lines, sounds like you're going for a standard cloud kitchen model. Besides nicer packaging for delivery, seems like you'll be operating a regular kitchen that does take out. Some platforms like Uber supply restaurants with analytics and data for optimize the menu, I'm curious what you guys planned on doing in-house that was tech heavy.

Don't get me wrong - having a high-growth, low-tech company is amazing - but I'm sensing that the tech-side of this business is overstated by your comment.

1 comments

As we scale, things like monitoring operations and rolling out changes quickly (new recipes, modes of preparation, etc) become difficult. Expanding will help us see bigger gaps in our own processes, and that's where we believe that tech can come in and make operations more visible and smooth. At least, that's what I'm excited about :)

I wondered why Peet's Coffee (200+ locations worldwide) still uses paper checklists to ensure employees are following procedures, and it may have remained archaic because it's physical and familiar. But that's not the direction we want to go.