[luhn]

> "Partial refund". That's a very low standard for a service level agreement, but typical of Google.

It seems to be the standard. The most generous SLA I've seen is 5% off the monthly bill for each 30 minutes of downtime (up to 100%). If I'm down for 10 hours, waiving one month of bills doesn't come close to the damage done.

An SLA seems to be more of a promise than an agreement, because if the service goes down you're SOL and the provider gets a slap on the wrist (partial refund).

[stephengillie]

I've worked for a cloud provider who paid 45x for downtime. If you were down for an hour, you got 45 hours of credit on your bill.

My current ISP credits 5x - I was impacted in an outage expected to last all day, and they credited me 5 days on my next bill.

[joshuamorton]

450 hours is less than a month, so that sla is actually worse than the one the above poster described, at least if you're down for less than a day.

[ptman]

https://www.upcloud.com/documentation/terms/ - SLA , 50x, limits apply